Technical with a human touch—

Proposals & Contracts

Residential and commercial, I’ve worked on proposals and contracts for homes to entire Energy-from-Waste facilities. Below is an example of a small-scale residential construction contract.

Instructional

Reading complex material and adapting it for the average reader can be a challenging task, but putting in the time to properly research and understand the subject first helps tremendously in breaking it down. For the instances that called for a little extra, I met with subject matter experts to ensure my work was as clear and accurate as possible. Besides, when it comes to writing for education, software, or intricate products, sometimes going straight to the source is the best option.

Below are examples of some of the directions I’ve written for assembling and disassembling the drug take-back kiosks that are now required to be within every chain pharmacy and hospital in New York.

User Experience

Out of all the different branches of technical writing, UX writing and design might take the most imagination. It requires you to step in your users’ shoes and think how they might think, act how they might act, value what they might value. In a way, you become a storyteller and these users become your characters, reacting to the circumstances you lay before them—at least, this is the kind of mentality I take in my approach.

I like to create a wide and varied mix of user personas for a base reference before collaborating more closely with the clients themselves to hammer out the details. From there we track user habits and readjust the pages as necessary to fit trends.

It’s what I did when I first started out mocking up wireframes for freelance projects, it’s what I did when I built custom intranet prototypes at my tech startup, and it’s what I do now as my company’s website and digital presence undergoes a major identity shift.

Unfortunately, I’m not at liberty to share any examples from my intranet-building heyday. However, visiting that company’s customer stories page may provide some context into the challenges I helped some familiar clients overcome. Below that, I am at liberty to share a look at the basic intranet I built in my current role.

Now let’s switch over to external-facing content. Below, I’ve provided a glimpse into the prototype I’ve built for my current company’s website. In addition to the static, mapping overviews, be sure to engage with the interactive rendition.